Privacy Policy

Last updated: 16 June 2026

This Privacy Policy explains how Between Greens (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, contact us, use our live chat, or submit a custom order request.

1. Who We Are

Between Greens is a golf lifestyle brand offering plush golf headcovers, golf accessories, and custom-made golf-inspired pieces.

Business name: Between Greens

Website: betweengreensgolf.com

Location: British Columbia, Canada

2. Information We Collect

We may collect personal information that you provide to us, including your name, email address, phone number, billing address, shipping address, order details, payment-related information, and messages sent through our contact forms, live chat, email, or social media.

For custom orders, we may also collect details related to your request, such as the character, plush, club type, style preference, shipping location, reference photos, product links, screenshots, or other information you choose to provide.

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, device type, pages viewed, referral source, cookies, and general browsing behavior.

3. How We Use Your Information

We use your information to process and fulfill orders, arrange shipping, respond to customer inquiries, review custom order requests, provide quotes, send order updates, manage returns or order issues, improve our website, prevent fraud or spam, and comply with legal, tax, accounting, and security requirements.

If you sign up for our newsletter or marketing updates, we may use your email address to send product news, limited drops, custom availability, promotions, or brand updates. You can unsubscribe at any time.

We do not sell your personal information.

4. Orders and Payments

When you place or attempt to place an order, we collect the information needed to process your purchase, including your name, billing address, shipping address, email address, phone number, order details, and payment-related information.

Payments may be processed by third-party payment providers such as Stripe, PayPal, credit card processors, or other available payment services. We do not store your full credit card number on our website. Payment information is handled securely by the applicable payment provider according to its own privacy and security practices.

5. Custom Orders

For custom golf headcovers or personalized items, we use the information you provide only to review your request, confirm feasibility, provide pricing, estimate production and shipping time, communicate with you, create the item, and complete the order.

6. Live Chat and Contact Forms

If you contact us through live chat, contact forms, email, or social media, we may collect your name, email address, phone number, message content, IP address, and related technical information.

We may use third-party customer support tools, such as tawk.to, to manage live chat and customer inquiries. Information submitted through these tools may be processed by the service provider in order to provide customer support.

7. Cookies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart functions, analyze website traffic, improve security, and provide a better browsing experience.

You can disable cookies through your browser settings, but some parts of the website may not function properly without them.

8. Third-Party Services

We may share limited information with trusted third-party service providers only when necessary to operate our business and provide our services. This may include website hosting providers, WordPress or WooCommerce tools, payment processors, shipping carriers, customer support tools, email platforms, analytics tools, fraud prevention services, and professional advisors.

We may also disclose information if required by law, government request, tax rules, customs requirements, legal process, or to protect our rights and security.

9. International Shipping and Data Transfers

Because we may ship to customers in different locations, your information may be processed, stored, or shared outside your province, state, or country. For example, shipping details may be shared with carriers, fulfillment partners, customs-related providers, payment processors, or customer support tools.

Privacy laws may vary by location, but we take reasonable steps to protect your personal information.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, custom order records, returns or order issues, legal requirements, tax and accounting records, fraud prevention, and security.