FAQ

Between Greens offers worldwide shipping. Depending on the item and destination, your order may ship from Asia or Canada. Shipping fees are calculated at checkout based on your delivery address.

Most made-to-order pieces take approximately 7–14 business days to be handcrafted before shipment. Once dispatched, delivery time will vary depending on your location, courier service, customs processing, and seasonal shipping volume.

International orders may be subject to customs duties, import taxes, brokerage fees, or other local charges upon arrival. These fees are not included in the product or shipping price and are the responsibility of the customer.

At the moment, Between Greens is available online only. This allows us to offer a more curated selection of made-to-order pieces, limited styles, and custom requests.

Some pieces are made from limited plush styles, so exact restocks cannot always be guaranteed. If a piece you love is sold out, please contact us and we will do our best to source the same or a similar style for a custom order.

Please contact us as soon as possible with your order number, photos of the item, the damaged area, the packaging, and the shipping label. We strongly recommend recording an unboxing video, as it helps us review damage claims more accurately. If no video is available, we may still review the case based on the evidence provided. Claims without sufficient evidence may not be eligible for repair, replacement, exchange, or refund.